Returns and Refund Policy

**RETURNS AND REFUND POLICY** explains everything you need to know about returning products, requesting refunds, exchanges, and order cancellations at So Exotic Hair Co. We are committed to providing premium quality products and ensuring a smooth shopping experience for every customer. Before placing an order, we encourage customers to carefully review our store policies, including shipping, fulfillment, and return guidelines, to ensure a clear understanding of our process.

Our **RETURNS AND REFUND POLICY** applies to both custom and non custom items. Custom or personalized products are considered final sale and are not eligible for returns, refunds, or exchanges. For eligible non custom items, products must remain unused, in their original condition, and be returned within **7 days of delivery**. Certain items may also be subject to a restocking fee, and customers may be responsible for return shipping unless an error or defect occurred with the order. Clearance items are final sale and are not eligible for refunds or exchanges.

To begin a return, customers must contact support within the required timeframe and follow the return instructions provided. Eligible refunds and exchanges are processed after inspection of the returned item. If an item arrives damaged, defective, or incorrect, customers should report the issue immediately and provide supporting details for review. Orders may also qualify for cancellation within the approved cancellation period.

At So Exotic Hair Co, customer satisfaction matters. Our **RETURNS AND REFUND POLICY** is designed to create a fair and transparent process while ensuring premium service and support. Please review our guidelines carefully before making a purchase, and contact us if you need assistance with your order.